Privacy Policy

1. Who we are

Sun Bear Marketing ("we", "us", "our") is a marketing agency providing lead generation and content services for mortgage brokers. You can contact us at james@sunbearmarketing.com.

2. Information we collect

When you submit an enquiry or interact with our website, we may collect:

• Contact details (name, email, business name)
• Information you provide in our enquiry form (broker tenure, location, settlement volume, goals, etc.)
• Technical data such as IP address, browser type, device information, and pages visited
• Behavioural data via cookies and tracking pixels (including Meta/Facebook Pixel)

3. How we use your information

• To respond to your enquiry and arrange a discovery call
• To deliver and improve our services
• To send relevant follow-up communications about Sun Bear Marketing (you can opt out at any time)
• To measure the performance of our advertising campaigns
• To comply with our legal obligations

4. Meta/Facebook Pixel & advertising

This website uses the Meta Pixel and similar tracking technologies to measure the effectiveness of our advertising and to show relevant ads on Facebook, Instagram, and other Meta properties. These tools may collect information about your visit (pages viewed, actions taken, device identifiers) and share it with Meta Platforms, Inc. You can manage your ad preferences in your Facebook settings or opt out via youradchoices.com.

5. Sharing your information

We do not sell your personal information. We share data only with:

• Service providers who help us operate our business (hosting, email, analytics, advertising platforms)
• Authorities where required by law

6. Data retention

We keep enquiry and customer data for as long as needed to provide our services and meet legal obligations. You can request deletion at any time by emailing us.

7. Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to lodge a complaint with a privacy regulator. To exercise these rights, contact james@sunbearmarketing.com.

8. Cookies

We use cookies and similar technologies to operate the site, remember your preferences, and measure performance. You can disable cookies in your browser, though some features may not work as intended.

9. Security

We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is 100% secure.

10. Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the most recent revision.

11. Contact

Questions about this policy? Email james@sunbearmarketing.com.